At LUNARSPAWNSTATION, we value clarity, fairness, and precision. This Return Policy outlines eligibility, timeframes, and procedures to ensure a smooth and transparent return experience.
Items must be unused, undamaged, and in their original packaging. Products must include all accessories, documentation, and proof of purchase from LUNARSPAWNSTATION.
Returns must be initiated within 30 calendar days of delivery. After this period, we are unable to offer refunds or exchanges unless required by law.
A valid order number, clear photos (if item is damaged), and a completed return request form are required before shipping the item back.
Submit a return request by emailing our support team with your order number and reason for return.
Await confirmation and return instructions. Do not ship items without prior authorization.
Ship the approved return securely. Once received and inspected, refunds are processed within 5–10 business days.
Final sale items, customized products, and digital goods are non-refundable. Items damaged due to misuse or improper handling are not eligible for return.
Approved refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the product arrived defective or incorrect. We recommend trackable shipping methods.
Our team is ready to assist with any return or refund inquiries. We aim to respond to all messages within 24–48 business hours.
Email: support@lunarspawnstation.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)